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We care about good long-term relations with the environment. PGE's goal is to be a good neighbor and partner in all our activities. We actively and responsibly build a platform for dialogue with our stakeholders by undertaking numerous activities involving our business partners, non-governmental organizations, local communities, clients and the media.
| Government administration | Our cooperation with the government administration is always based on dialogue and respect for the law. Due to the scale and scope of our activities as well as the nature of our business we are deeply engaged with public bodies. Important role that PGE plays in the Polish economy makes us natural partner to wide range of government institutions. |
| Media | The main channel used by our company to communicate with the stakeholders. Media provide the public opinion with information on our plans, performance and achievements therefore we attach great attention to the quality and proactive approach to media relations considering growing role of access to comprehensive information on our company. |
| Power industry organisation | As a member of the Polish Electricity Association (PKEE) we belong to EURELECTRIC representing interests of the European electric power industry. This initiative allows us to stay updated and share our knowledge. It also provides opportunities for influencing the Eurelectric’s position on issues related to European legislation. Being part of the Polish Member Committee of the World Energy Council (WEC) we play the leading role in shaping policies and indicating directions of activities of this organization. |
| Non-governmental organisations | We take part in the proceedings of numerous national as well as international organisations and associations. Companies within our Group are active on local, nationwide, as well as on foreign markets. We participate in activities of 25 various institutions. |
| Business partners | With our genuine commitment to corporate ethics we strive to be recognized as trustworthy partner. We do believe fair and transparent business practices are essential for mutually successful long-term cooperation. |
| Pracownicy | Naszym priorytetem jest zapewnienie bezpiecznych warunków i stabilnego zatrudnienia dla naszych pracowników, jednocześnie dostarczając im ciekawych wyzwań zawodowych oraz szans realizacji unikalnych projektów. Traktujemy dialog społeczny jako nieodłączną część naszej działalności biznesowej. |
| Employees | Our key priority is to ensure safe working conditions and stable employment for our employees, at the same time providing them with interesting professional challenges and opportunities to realise unique projects. We treat social dialogue as inseparable part of our business activity. |
| Local authorities | We are an important partner for local communities – in particular for local governments of communes where we pursue our business activities. We build our relations on confidence, mutual respect, and collaboration on projects for development of local communities. |
| Scientific communities | We know how enormous is the potential of academic staff and students. Therefore, we establish pro-development partnerships with higher education institutions across the country and take care of appropriate utilisation of innovative scientific works and human potential. |
| Shareholders | PGE IR department is dedicated to manage and coordinate all activities required to initiate and maintain good relationship with our current and potential shareholders. This implies the comprehensive communication and timely information to the market. |
| Suppliers | What we buy and who we buy it from is of significant importance for us. PGE procurement policy places emphasis on observance of high ethical, social and environmental standards by potential suppliers. |
| Customers | We are always committed to safety and standards of collaboration, proactively meeting the changing customer needs. PGE’s diversified offer is tailored to fit the individual needs of end users. We follow our customers with diversified forms of contact. To understand our customers’ needs better, we conduct regular satisfaction surveys and use diversified communication channels. This helps us to continuously improve service standards and build up positive relations with customers. |
| Subcontractors | Investment process in our business bases on symbiotic cooperation with subcontractors to bring about desired effects. |
| Regulator | Energy Regulatory Office (ERO) is a central body of Polish state administration in accordance with Polish Energy Law responsible for regulation in energy sector as well as promotion of competition. The President of ERO regulates activities of energy enterprises aiming to balance interests of energy companies and customers. |
| Local communities | Before initiation of every single investment project we hold a dialogue with local communities to provide comprehensive information regarding investment process as well as to recognize and match social expectations in order to minimise our adverse impact on the environment. |
The first step was to invite colleagues to cooperate. About 5% of employees answered the questionnaire regarding the social responsibility of the PGE Capital Group. We also engaged external stakeholders in the work on the report. We began the process of identifying them by building a stakeholder map and defining existing communication channels with them.
The invitation to the dialogue process with external stakeholders organized in 2014 was accepted by: the Ministry of Economy, a non-governmental organization from the CSR area, a consumer organization, a non-governmental organization from the social area, a business partner – a service provider and a government agency setting the environmental policy in Poland.
The purpose of the dialogue was to learn the real needs and expectations of stakeholders towards the PGE Group within our strategic areas. Three years after the dialogue session and identification of expectations, we are able to share our solutions we have developed to meet the identified needs.
For the purposes of presentation in this study, stakeholders and their needs have been aggregated according to the groups presented in the report.
